Scope of This Policy
This Privacy Policy explains how Pixel Rain Studios (“Pixel Rain,” “we,” “us,” or “our”) handles personal information collected through pixelrainst.com, our website forms, website-related communications, and other interactions that begin through this website.
This policy does not replace a separate client agreement, statement of work, nondisclosure agreement, platform privacy policy, or other written agreement that may govern a specific project or service. If a separate written agreement contains more specific privacy terms for a project, those terms control for that project to the extent of any conflict.
Categories of Information We Collect
Contact and identification information. Name, business or brand name, email address, phone number, and similar contact details you choose to provide.
Project and commercial inquiry information. Services of interest, estimated budget, project description, business needs, scheduling information, and communications relating to a potential or active project.
Communications and materials. Messages, files, brand assets, images, videos, links, or other materials you voluntarily send to us in connection with an inquiry or project.
Technical and usage information. IP address, browser or device type, operating system, referring pages, pages visited, timestamps, approximate location derived from IP address, security logs, and diagnostic information that may be processed by our hosting, WordPress, caching, security, or related infrastructure.
Embedded-platform information. When third-party content is embedded on the site, the third party may receive device, cookie, account, or interaction information according to its own policies.
Our general inquiry form is not intended for Social Security numbers, government identification numbers, financial account credentials, payment-card data, medical information, passwords, biometric data, precise geolocation, or other highly sensitive personal information. Please do not submit that information through a general inquiry form.
Sources of Information
We may obtain information directly from you when you complete a form, call us, email us, message us, book or discuss a project, or otherwise communicate with us.
We may also receive limited technical information automatically from website infrastructure and limited information from third-party platforms when you interact with embedded content, links, or social media. If another person refers you to us or includes you in a project communication, we may receive the contact or project information that person provides.
How We Use Information
We process personal information only for purposes reasonably related to operating the website, evaluating or performing requested services, maintaining our business, protecting our systems, and complying with law.
- Respond to inquiries, consultation requests, and questions.
- Prepare estimates, proposals, scopes of work, and service recommendations.
- Schedule calls, shoots, meetings, deliveries, and project communications.
- Provide photography, videography, design, web design, brand management, 3D visualization, and related creative services.
- Maintain project, accounting, administrative, and business records.
- Operate, maintain, secure, troubleshoot, and improve the website and related systems.
- Prevent spam, fraud, abuse, unauthorized access, and other security incidents.
- Comply with legal obligations and establish, exercise, or defend legal claims.
We do not use information submitted through the project inquiry form for unrelated automated marketing merely because you submitted an inquiry. Separate consent will be obtained where required for marketing communications.
Forms, WPForms & Communications
Our website uses WPForms to process project inquiries. Form information may be transmitted by email to Pixel Rain Studios and may also be processed or temporarily stored by WordPress, WPForms, our hosting provider, email provider, anti-spam or security systems, caching systems, and related infrastructure necessary to deliver and protect the submission.
By providing an email address or phone number and asking us to contact you, you authorize Pixel Rain Studios to use that contact information for communications reasonably related to your inquiry, consultation, estimate, or project. This does not by itself constitute consent to unrelated automated marketing messages.
Do not send passwords, payment-card information, government identification numbers, or other highly sensitive information through the general project inquiry form. If a project requires sensitive credentials or files, ask us for an appropriate delivery method.
Cookies & Similar Technologies
Our website may use cookies, local storage, caching, logs, and similar technologies for essential functionality, security, language preferences, performance, fraud prevention, and user experience. For example, the EN / ES language preference may be stored locally in your browser.
Third-party embedded content may also use cookies or similar technologies under the third party’s own policies.
We do not currently represent that the site uses advertising pixels or cross-site behavioral advertising tools. If we add analytics, advertising pixels, retargeting, or similar technologies that require additional notice, consent, or opt-out rights, this policy and the site controls will be updated as appropriate.
Instagram & Other Third-Party Services
Pixel Rain Studios may embed Instagram posts, videos, maps, social media content, or other third-party services to display work or provide functionality. When that content loads or you interact with it, the third-party provider may receive information about your device, browser, account, cookies, or interactions and may process that information for its own purposes.
Pixel Rain Studios does not control the privacy, cookie, security, or advertising practices of those third parties. Review the applicable third-party policies before interacting with embedded or linked services.
How We Disclose Information
We may disclose personal information only as reasonably necessary for the purposes described in this policy, including to the following categories of recipients:
- Hosting, website, WordPress, form-processing, email, caching, anti-spam, and security providers.
- Creative, technical, or professional service providers that assist with an active project when reasonably necessary.
- Accountants, attorneys, insurers, or other professional advisers when reasonably necessary.
- Government authorities, courts, law enforcement, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, property, or security.
- A successor, buyer, investor, or adviser in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable law.
- Other parties at your direction or with your consent.
Service providers may process information only for the services they provide to us or as otherwise permitted by applicable law and their contractual obligations.
Sale, Targeted Advertising & Sensitive Data
Pixel Rain Studios does not intentionally sell personal data collected through this website for monetary or other valuable consideration, and we do not currently use information submitted through our project inquiry form for cross-site targeted advertising.
Third-party embedded services may independently collect or process information under their own policies. Their independent processing is governed by their terms and privacy practices, not by this policy.
We do not intentionally request sensitive personal data through the general inquiry form. If our practices materially change to include the sale of personal data, targeted advertising, or processing of sensitive personal data in a manner that triggers consent or opt-out rights, we will provide the notices and controls required by applicable law.
Data Retention & Deletion
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to inquiries, managing potential or active client relationships, performing services, maintaining business and accounting records, resolving disputes, enforcing agreements, protecting security, and complying with legal obligations.
Retention periods vary depending on the type of information and the reason it was collected. An inquiry that becomes a client project may be retained as part of project or business records for longer than an inquiry that does not proceed.
When information is no longer reasonably needed and no legal or legitimate business reason requires retention, we may delete, anonymize, or securely dispose of it. Where applicable, records containing sensitive personal information that are no longer retained will be destroyed or rendered unreadable using reasonable measures.
Data Security & Incident Response
We use reasonable administrative, technical, and organizational safeguards intended to protect the confidentiality, integrity, and availability of personal information in light of the nature and volume of information we process.
No website, email system, hosting environment, transmission method, or storage system can be guaranteed to be completely secure. You use the website and electronic communications with that understanding.
If a security incident occurs, Pixel Rain Studios will investigate and provide notices to affected individuals or authorities when required by applicable law.
Your Privacy Choices & Rights
Depending on where you live, where remote services are provided, and which law validly applies, you may have rights to request confirmation of processing, access, correction, deletion, or a portable copy of certain personal information, and in some circumstances to opt out of certain sales, targeted advertising, or qualifying profiling.
You may also have the right not to be discriminated against for exercising an applicable privacy right. Where permitted by law, an authorized agent may submit a request on your behalf, but we may require reasonable proof of authorization and identity verification.
To submit a privacy request, use the website contact form and begin your message with PRIVACY REQUEST, or call (469) 910-5605. We may request information reasonably necessary to verify the request and protect your information from unauthorized disclosure.
Texas Privacy Rights & Appeals
If the Texas Data Privacy and Security Act applies to Pixel Rain Studios and to your request, eligible Texas consumers may have rights to access, correct, delete, obtain a portable copy of personal data, and opt out of certain targeted advertising, sales of personal data, or qualifying profiling.
Where that law applies, we will respond to an authenticated request without undue delay and generally within 45 days, subject to any extension permitted by law. If we decline a request, we will provide the reason and instructions for appeal when required.
To appeal a privacy decision, use the same contact method and begin your message with PRIVACY APPEAL. Where the Texas law applies, we will provide a written response to the appeal within the period required by law, which is generally no later than 60 days after receipt.
If an appeal is denied, you may submit a privacy complaint through the Texas Attorney General consumer complaint process.
International Visitors & Remote Clients
Pixel Rain Studios is based in the United States and operates its website and primary business systems from the United States. If you are located outside the United States and submit personal information through the website or engage Pixel Rain Studios for remote services, your information may be transferred to, processed in, and stored in the United States.
Privacy laws in the United States may differ from the laws of your country. Where a non-U.S. privacy law validly applies to Pixel Rain Studios or to a particular remote client relationship, we will handle requests and provide additional notices or contractual terms as required by that applicable law.
Pixel Rain Studios does not offer physical production or business travel outside the United States through this website. Clients located outside the United States may engage Pixel Rain Studios only for services that can be performed and delivered remotely or virtually unless a separate written agreement expressly states otherwise and the arrangement is legally and operationally permitted.
Children’s Privacy
This website is a general-audience business and creative-services website and is not directed to children under 13. We do not knowingly request or collect personal information online from children under 13 through the project inquiry form.
If we learn that personal information was collected from a child under 13 without legally sufficient authorization, we will take reasonable steps to delete it or otherwise handle it as required by applicable law. A parent or guardian who believes a child has provided information should contact us promptly.
Third-Party Links
Our website may contain links to third-party websites, booking tools, social platforms, maps, or other services. Pixel Rain Studios is not responsible for the availability, privacy, security, content, or practices of third-party services. Your use of those services is governed by their own terms and privacy policies.
Changes to This Policy
We may update this Privacy Policy when our website, services, vendors, technology, or legal obligations change. The “Last updated” date at the top identifies the most recent revision.
If a change materially affects how we handle personal information, we may provide additional notice on the website or through another appropriate method when required by applicable law.
Contact
Phone: (469) 910-5605
Website: pixelrainst.com
For privacy requests, use the website contact form and begin the message with PRIVACY REQUEST or PRIVACY APPEAL, as applicable.